Ombudsman

The Ombudsman is the last-resort channel of 4games: it acts independently to review complaints that were not resolved by customer service, in compliance with the Consumer Protection Code and SPA/MF regulations.

Before contacting the Ombudsman

First contact our customer service through the support chat available on the website, 24 hours a day, and write down the ticket number. Most requests are resolved at the first contact.

How to contact us

Submit your complaint through the support chat, asking for it to be forwarded to the Ombudsman, and include:

Full name and CPF of the account holder.
Ticket number of the previous customer service contact.
Description of what happened, with dates, amounts and, if possible, screenshots or receipts.

Deadlines

Acknowledgment of receipt with a ticket number within 24 hours.
Final response within 10 business days, extendable only once in complex cases, with notice to the complainant.

Other channels

If the response is not satisfactory, you may file a complaint on the Consumidor.gov.br platform, with the Procon of your state or directly with the Secretariat of Prizes and Betting of the Ministry of Finance (SPA/MF).